Return & Exchange Policy

At Matadorex, we value honesty, fairness, and customer satisfaction. Inspired by the teachings of Prophet Muhammad (peace be upon him), our return policy is based on trust, ethical business practices, and mutual respect.

Our Commitment to You

Prophet Muhammad (peace be upon him) emphasized fairness in trade, stating:
“The buyer and the seller have the option of canceling or modifying the bargain unless they separate, and if they spoke the truth and made clear the defects of the goods, their bargain would be blessed.” (Bukhari & Muslim)

Following this principle, we offer a fair and transparent return policy to ensure your satisfaction.

Returns & Exchanges Guidelines

✅ Timeframe:
You may return or exchange any product within 7 days of receiving it, provided it meets the conditions below.

✅ Condition of the Product:

• Items must be unused, unwashed, and in their original condition with tags attached.
• Perfumes must be unused for hygiene reasons.
• Any defect or issue must be reported immediately upon receipt.

✅ Ethical Responsibility:

• Just as Islam encourages honesty, we request our customers to return products only if there is a genuine issue.
• If the product was used and then returned unfairly, this would be considered unjust. Prophet Muhammad (peace be upon him) said, “Whoever deceives is not one of us.” (Muslim)

✅ Refund or Replacement:

• If a mistake was made on our end (wrong item, defective product), we will gladly offer a full refund or replacement at no extra cost.
• If you simply change your mind, we offer exchanges or store credit instead of cash refunds.

✅ Easy & Hassle-Free Process:
To request a return, email us at [your email] or contact us on [your phone number] with your order details.

Our Promise

At Matadorex, we want every purchase to be a fair and pleasant experience. We are committed to conducting business with integrity, fairness, and kindness, just as Prophet Muhammad (peace be upon him) taught.

If you ever have concerns, we are here to listen and help. Your satisfaction is our priority!

Need help?

Contact us at contact@matadorex.com for questions related to refunds and returns.